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1. Diplomacy and Feedback > 5. Reply and Follow Up to Feedback

Reply and Follow Up to Feedback

A little damage control will help save a bruised reputation.

The game isn’t over when another eBay member leaves feedback for you; you have the opportunity to respond to any feedback comment in your profile. Although this feature is handy for thanking users for leaving you positive feedback, its real value is for damage control when someone leaves neutral or negative feedback for you.

Often, one’s instinct is to use this tool as a means of retaliation—to “get back” at the other user for leaving a nasty comment. But given the importance of feedback in the eBay community, your main goal should be to use it to lessen the impact of such comments on your own reputation.


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