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1. Diplomacy and Feedback > 9. What to Do When Your Email Doesn’t Get Through

What to Do When Your Email Doesn’t Get Through

Use other means to contact buyers and sellers, and avoid the most common cause of negative feedback.

Email is the life’s blood of the eBay community. Sellers use it to send payment instructions to buyers, buyers use it to send questions to sellers, and eBay uses it for just about everything.

Unfortunately, there are times when your email never makes it to the other party, either bouncing back or disappearing into the ether. There are two common reasons why your email may never make it to its intended recipient:

  • The other member’s registered email address is out of date. In this case, any emails sent to that address should be bounced back to you. (Note that any user can update their registered email address by going to My eBay Personal Information.)


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