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Chapter 11. Finding Help

It’s 2:00 a.m. You want to bid on a pair of rare, pricey Bart Simpson flip flops in an auction that ends in four hours. But the seller has a feedback score of 96 percent and not many comments. Where do you go to ask whether this seller is worth a risk?

eBay offers help in several different formats, including a Learning Center just for newbies, a Help page, interactive help via live chat or email, a centralized Services page, a site map, discussion boards, and more. This chapter covers them all.

Note

What eBay doesn’t have, to the disappointment of many, is a number for telephone support. Top-level PowerSellers and owners of eBay Stores get a phone support number, but that’s it. From time to time, you can find “eBay phone numbers” posted on discussion boards and around the Internet, but these numbers are usually bogus.


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