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VoIP in the Enterprise

Within an enterprise or business communication environment, there are some distinct advantages of combining voice, fax, data, and multimedia traffic onto a single multipurpose network. Lower recurring transmission charges, reduced long-term network ownership costs, and the ability to implement a host of new and powerful voice-enabled applications all are compelling arguments. They have sparked interest in the business world for VoIP technology. At the same time, however, IT leaders have several reasons to move cautiously into the largely uncharted world of converged networks and packetized voice. Quality of voice calls on the data network, stability of VoIP solutions, and the consequences of being prematurely locked into a given architecture are areas of concern within the enterprise. This section will first look at the advantages of VoIP in the enterprise, then it will give some consideration of the risks.

There may be much discussion of the hows and whens of converging voice with other data services in the enterprise. However, the benefits of doing so are very convincing and an idea already being proven by early adopters in the enterprise.


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