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Acknowledgments

Acknowledgments

This book is the result of the labor of many people. The first glory goes to my wife, Mimi Dvorak, who spent months doing most of the necessary rewrite work. She has a knack for bringing things to a consumer level, whereas I would prefer more technical discussions, and Chris Pirillo would prefer discussing sales. She also is better than all of us combined when it comes to arguing with copyeditors.

Credit also to Wendy Taylor, the former editor of PC Computing. Wendy's job was to control the workflow and maintain contact with all the people who worked on the project. This was no easy chore because each chapter had a team of people from various companies and organizations trying to attack a specific topic with precision.

I can tell you in advance that I am going to be killed if I leave someone's name out of the thank-you list, and I promise to put it in for the second printing. Along the way, when we suddenly felt that a new topic should be covered, one of us would find someone at the last minute who has a known grasp on a topic, and we'd have them do some writing or have them give us permission to use their material, which we would then blend into the text. It's amazing how much good, specialized knowledge is out there if you know where to look for it.

The idea behind a book like this is to combine the resources of definitive experts. Jerry Pournelle chides me about this technique in his Foreword, but I have always felt that no one person can know everything about a broad topic such as telecommunications. It can't be done. When a lone individual takes on a big topic like this, you end up with too much missing information. We believe that our approach is the best approach, although it demands a lot of rewriting to keep the overall tone of the book consistent.

I know from experience that when people look over this book, they will send in notes asking why this topic or that topic wasn't included, and these will be topics that should have been included. What we want to develop here is an inclusive know-it-all bible for folks out there who find the entire online scene a little wild and wooly. It is wild and wooly. The more things you can do, the more comfortable you get. But as it now stands, most people get an AOL account and are afraid to try anything else.

With this in mind, I'd like to thank all the experts who contributed to the book. And a particular thanks to the companies that helped us out, namely, US Robotics, 2Wire, Netgear, Palm, Apple, Microsoft, America Online, Expert City, Zone Labs, Kaspersky Lab, Macromedia, Sun Microsystems, GlobalSCAPE, HBN Networks, Total Marketing Concepts, Interwoven, InterVoice, Texas Instruments, Toshiba, Real Networks, Expercity, Vendio (formerly Auctionwatch), and Omnipod. Writers, researchers, and friends who helped include John Markoff, Lara Chereso, Aric Mackey, Allison Wellington-Toth, Abigail Lovell, Jenny Gispen-Shultz, Penny Sanchez, Nathalie Welch, Jeff Corbett, Keith D. Little, David Kopf, Aaron Wester, Laura McCormick, Christie Cooney, Jim Semmick, Rob Rosenberger, Corey Bridges, Mendy Hill, Dennis Zenkin, Te Smith, Ben E. Brady, Dave Collins, Larry Jordan, Brian Crystal, Kevin Corson, Mike Chandler, Maureen Miller, Ben Reytblat, Noel Sweeney, Heather Hollaender, Kevin Lynch, Robyn Pollman, Todd Pollman, Mark Hale, Kathleen Means, Debbie Ryan, Michael Meadows, Brian Christal, Stephanie Leonard, Penni Sanchez, Mike Polcyn, Chip Rodgers, Deborah Shemony, Traci Renner, Ross Goldenberg, Doron Aronson, Douglas Uhlinger, Kevin Corson, Lisa Amore, Lee Kaplan, Greg Robinson, Mark Hale, Kathleen Means, Debbie Ryan, Alan Weinkrantz, David Gerrold, Jennifer Stryd, Gemma Paulo, Marlene Somsak, Ted Leonsis, John Cristofano, Brian Christal, Robert Oslin, Dave Whittle, Michelle Moody, Jim Inscore, Jonathan Schwartz, Simon Phipps, Mark Herring, Greg Bardsley, Constance Sweeny, Rodrigo Sales, David Russell, Steve Mack, Susan Morrow, Ellis Cave, William Simmelink, Jack Jia, Brian Donahoo, John Marshall, Matt Hunt, Jeff Kainz, Eric Allman, Thomas Johnson, and Tim Hillman. Coordinating all these folks took the genius of Wendy Taylor. I figure the book will be a best seller if we can sell one copy to everyone who worked on it. In addition, a special thanks goes to all the folks who let us use material from their Web sites especially Ryan Ozawa, Dr. John Suler, Daniel Lemin, Robert H'obbes' Zakon, and Greg Costikyan.

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