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Lesson 16. Introduction to Troubleshooting > Practical Search Methodologies

Practical Search Methodologies

Once you’ve eliminated the obvious and the environmental and tried your quick fixes, there are two methods that can help you isolate the cause of the problem quickly. Both use the process of elimination to reduce the variables. They are the one-step reductive and split-half search.

One-Step Reductive

In the one-step reductive method, you remove all variables of the system one at a time. If the first component you test doesn’t eliminate the problem, then you move on to the next logical cause. This method works best when you have a lot of clues to the source of the problem and a strong hunch, based on experience, observed behavior and perhaps help from a colleague.


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