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Narrow the Search

Once you’ve ruled out obvious external factors, checked the documentation, confirmed that you do in fact have a repeatable problem, and written down the steps to re-create the problem, it’s time to narrow the search. There are, again, three questions you can ask yourself to help focus your troubleshooting.

“Is It Hardware- or Software-Related?”

What you’re really asking here is, “Which is more likely: a hardware problem or a software problem?” The right answer will rule out half the universe of possible causes, so it’s worth spending a moment to ask yourself this question.


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