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Lesson 16. Introduction to Troubleshooting > Primary Troubleshooting Questions

Primary Troubleshooting Questions

Good troubleshooting relies upon on a reductive approach—isolating the source of the problem by eliminating its possible causes. This is done step-by-step, working from the most likely to the least likely cause.

Like any good detective, your first job is to ensure that you actually have a problem by eliminating any outside or unrelated factors that might have influenced your computer at the time the unexpected behavior occurred.


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