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Facilitators and their Roles > The Power of Observation

The Power of Observation

All interventions have one thing in common: The facilitator has provided the proper feedback and timed the intervention to alter what the group is doing somehow. This means that the facilitator has paid careful attention to what the group as a unit is doing, as well as the interactions between individual team members.

The key tool in observing the group is listening. Listening shows interest in the individual speaking and respect for the other person's experience. According to Carr, there are three types of effective listening:


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