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Communication

Another important area in building morale, pride, and spirit is the communication among team members. Communication is a key link that bonds a team. It is fundamental to positive and lasting relationships. People want information about things that affect them; this is particularly true in the workplace. When team members have information communicated to them by the leader or by other team members, it makes them feel important and provides a sense of emotional security. This in turn increases their buy-in, ownership, and identification with the team and its vision.

Leaders are, of course, responsible for the communication processes of their teams. They should set the example by being more facilitative than directive. They should also ensure that each individual’s thoughts and ideas are heard, be respectful and open to diverse and opposing points of view, and skillfully guide discussions with well-timed questions and explanatory comments.


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