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Background

Background

The advice in this guidebook grew out of CCL’s more than twentyfive years of experience running The Looking Glass Experience, a four-day business simulation in which the participants run a glass company consisting of three divisions. The six or seven participants in each of these divisions have a powerful shared experience that produces morale, pride, and spirit. They go from being total strangers on Monday morning to sharing very personal and selfdisclosing information with one another by Friday. The shared experience begins with the simulation; the team works toward certain goals, experiences a great deal of stress and pressure, and successfully completes the simulation. Then the participants communicate openly in a safe and supportive environment about what they did well during the simulation, what they could have done better, what they learned, and how they viewed each other’s behavior. This entire experience is so powerful that these groups bond and build a strong sense of community by the time the program concludes. The members routinely maintain contact through e-mail, use one another as accountability partners for the goals they set during the program, and sometimes even have reunions. This guidebook was written to give practicing managers the key to the power of this kind of shared experience.


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