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Reading the Signals

Reading the Signals

The six dimensions of effectiveness provide a broad overview of team performance. They give team leaders a kind of maintenance manual, which they can use to monitor their team’s work. But sometimes the underlying problem is harder to see. Even with consistent monitoring, difficulties can crop up that hinder a team. CCL’s work with teams in scores of organizations reveals that there are four key indicators of trouble. Think of these indicators as gauges on a car. If the oil pressure light comes on, for example, that may indicate low oil, or something more serious, like a leaking gasket. If the engine temperature gauge rises above the normal range, you know to pull over and not to wait until steam is pouring out from under the hood of the car. The four indicators that a team is in trouble – lack of effort, missing knowledge/skills, unsuitable tactics, and negative group dynamics – are diagnostic tools that help team leaders locate problems before they turn into disasters.


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