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Part IV: Installing Windows to Better Co... > Facilitating Open Communication

Chapter 21. Facilitating Open Communication

Now that the team framework is in place, you must concentrate on building an atmosphere conducive to open communication and cooperation not only within your team, but also between your team and other units of the organization. So the next step is to install the “windows” that will help everyone keep communication open.

Research shows the best leaders are those that have learned to give clear instructions, stay responsive to questions and suggestions, and keep the appropriate parties well informed. Research also confirms a positive correlation between communication (understanding) and:


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