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Chapter 11. Establishing Accountability > CASE STUDY: WHICH SUPERVISOR WOULD YO...

CASE STUDY: WHICH SUPERVISOR WOULD YOU PREFER?

Morgana and Jeff have just been promoted to their first supervisory position. Both have had considerable experience as senior micro-technicians before the promotion. One day during lunch, Morgana and Jeff shared plans for making the transition from technician to supervisor.

Morgana volunteered that she plans to concentrate on defining the work that needs to be done and then provide her employees with precise goals and standards. Because of her experience and knowledge, she will also prepare a detailed performance plan for each employee. She believes this approach will ensure the goals are met while giving her the control she needs to get the job done.


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