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Chapter 34. Coaching: A Key Ingredient i... > Helping as a Function of Supervision

Helping as a Function of Supervision

Managers not only must realize that helping is a basic function of supervision, but also must let team members know that they are available and want to help. Sometimes this help comes as reassurance and empathy. Sometimes it just involves listening and reflecting. Most important, coaching means challenging people, delegating responsibilities, and giving people opportunities to get involved and to grow and develop by learning from their own successes and mistakes.

Managers who are committed to coaching see this function not as a luxury to be carried out when time permits, but as a necessity. They have experienced the results that occur when employees are encouraged to work to their full potential. They have enjoyed the increased productivity and appreciated the strengthening of their organization as individuals have begun to demonstrate their competence and improve their contribution to the team.


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