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Part I: Team Nuts & Bolts > Team Direction

Chapter 1. Team Direction

Before you commit to a team, you need to know what’s expected of you and how your participation will affect your current job. To contribute effectively, you need to see the big picture. What do the customers need? What’s the history of the problem? When you first hear about a new team, ask about its mission statement.

Mission Statement:

The special assignment, role, or function of the team, usually expressed as a short statement of purpose that defines the scope of the problem, the boundaries of the process, and the needs of the team’s customers.



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