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Chapter 17. Team Communication > Team Communication Guidelines

Team Communication Guidelines

Here’s a table that summarizes points to keep in mind to effect good team communication:

DO DON’T
Be organized
  • Focus on desired results

  • Have an agenda

  • Crystallize ideas before speaking

  • Complete communication cycles

Don’t be disorganized
  • Be unclear about your purpose

  • Wander around

  • Speak before you think

  • Introduce tangents

Be assertive
  • Be clear and use specifics

  • Level with others

  • Get to the point

  • Give constructive advice

Don’t be aggressive
  • Blow smoke with generalities

  • Hide your concerns

  • Beat around the bush

  • Find fault

Listen actively
  • Concentrate with empathy

  • Be interested in others’ views

  • Notice body language

  • Check if others are finished

Don’t block others
  • Keep thoughts to yourself

  • Object to others’ views

  • Avoid eye contact

  • Interrupt



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