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Part IV: Technology and Communication > Are You Expert Emailers?

Chapter 30. Are You Expert Emailers?

To gain a better understanding of your team’s strengths and challenges as email, as well as your own, place a check ( ) in the appropriate circle in each column. Copy this exercise and distribute it to your team to complete. Then discuss the areas that members marked as “team could do better.”


Excellent Email TEAM ABILITY MY ABILITY
TEAM DOES WELL TEAM COULD DO BETTER I DO WELL I COULD DO BETTER
1. Topics are clearly described in the subject line.




2. Purpose and action required are clearly stated at the start.




3. Message includes key steps to move work forward.




4. Key points are separated by bullets or numbers (no lengthy paragraphs).




5. Bullet points flow in a logical order.




6. Responses to questions are placed in the reply under each bullet.




7. Spelling, grammar, and punctuation are accurate.




8. The tone is positive.




9. Context ensures that the message will be understood (other relevant documents are attached if needed).




10. Text is not written in all capital letters.




11. Group codes are used for frequent distribution lists.




12. Overall writing is clear and concise.






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