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Part II: Joining a Virtual Team > Key Ingredient 4 Active Communication

Chapter 13. Key Ingredient 4 Active Communication

Every day, and in many ways, all of us have learned to communicate with each other at work. We make phone calls, send a fax, launch an email, or stop by to ask a question of our co-workers. Most of us respond quickly to requests for information from others and keep our commitments to provide status on work objectives. Some people need prompting and friendly reminders to keep up with information exchange.

Virtual team members must learn to excel as active communicators. Their survival depends on an ability to exchange critical information despite the challenges of time and place. They must be persistent in obtaining the information needed to do their part of the work. This may mean clear requests such as, “I will need to know the names of all class participants no later than 5 P.M., April 1” rather than “We need to finalize details for the next class.” It may also include making repeated requests to people who are not responding, and/or sending both an email and voicemail, just in case you miss someone on one channel. Never assume that because you may check email twice daily that others are doing the same.


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