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Chapter 18. Handling Team Differences > Alternatives for Handling Differences

Alternatives for Handling Differences

When you accept that a team needs to learn to handle these troubles professionally, what do you do? Reacting negatively to a difference of opinion results in encouraging conformity, hampering creativity, discarding new ideas and invalidating the consensus concept. For example, the ABC Distribution Team’s manufacturing member, J.R., has a strong view very different from the rest of the team. J.R. thinks that, because of the complexity of manufacture, wristwatch translator production will kill the company.

How can this situation be handled? The team can ignore, discipline or blame J.R., who probably would resent it and might get defensive. J.R. could get louder or give in and learn to keep quiet. Other team members probably wouldn’t be as open in the future and lasting tension might ensue.


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