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You Can Handle It

Sometimes Problem-Cause Analysis yields a root cause that seems unsolvable. This factor can’t be the actual root cause because it’s not a controllable force that can be dealt with.

Some years ago an insurance branch office ran into severe cash problems early in the spring. The causes were traced back to a snowstorm at the corporate headquarters some weeks earlier. During the extreme winter weather, no one could get to work and the mail stopped for several days.


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