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Part X: Summary > Evaluation of Objectives

Chapter 44. Evaluation of Objectives

After working through the problem-solving and decision-making process presented here, evaluate your team’s progress. On a scale of 1 to 10 (10 = high) rate how well you’ve achieved each of the objectives of this system:

Outline: Understand the systematic rational problem-solving outline. _____
Techniques: Know how to use the various analytical techniques for each phase. _____
Communication: Recognize the vital role communication plays at each step. _____
Questions: Know what questions to ask in order to stimulate communication at each phase. _____
Anatomy: Understand the anatomy of problems and why they persist. _____
Prevent Stress: Understand how to confront problems to prevent future stress. _____
Cause & Effect: Know how to distinguish between problem causes and effects. _____
Label: Know how to label a problem to facilitate discussion and analysis. _____
Root Cause: Know how to find a problem’s root cause. _____
Solutions: Know why it’s important and how to brainstorm optional solutions. _____
Decisions: Know how to evaluate optional solutions to decide on the most workable strategy. _____
Implementation: Understand the importance of action planning to implement the chosen solution. _____
Application: Know how to use the forms, tools and resource materials to apply the system to real-life problems as they occur in the future. _____



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