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Chapter 21. Problem Labeling

After completing Step 16, you should have a wealth of data on your problem. Even so, it may be confusing and you still may not know what kind of a problem you have. Team members may have different interpretations of the same issue.

After a problem recognition session on our Consumer Tech example, some labeled it a manufacturing problem. Others called it a marketing problem. Still others felt it was a petty personality conflict. A management analyst looking from the outside would label it a planning problem. Each reaction has some validity.


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