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Part II: Process Overview > Problem Characteristics

Chapter 5. Problem Characteristics

The following checklist summarizes the characteristics of problems. Items on this list always seem to be true about problems. It might be said that if these items exist, then your situation qualifies as a true problem. Check which of these characteristics apply to the cases you identified on the Expectations Worksheet on page 4.

Problem Characteristics Checklist
Characteristics These apply to our situation
Incomplete communication: Conversations have broken down or haven’t even been started so that full understanding is lacking.
Unknowns: Information is missing.
Inaccurate information: Some of the known information is wrong.
Confusion: People involved find themselves in a mental fog, stressed or overwhelmed by stimuli and choices.
Hidden emotions: Emerging feelings tend to come out as you examine the situation.
Different viewpoints: You and others have conflicting ideas.
Changing impressions: As you investigate the situation, ideas, feelings and explanations change, sometimes radically.
Balanced dilemma: A tug of war exists where no one person or idea is able to win.
Persistence: The situation won’t disappear.



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