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Chapter 2. Team Learning Objectives

Rate your interest in the following objectives.

  OBJECTIVES RATING Top Priority Interested Some Interest Little Interest
We want to:
1) Understand the steps of this problem-solving system.
2) Know how to use the analytical tools in each step.
3) Recognize the vital role communication plays at each step.
4) Know what questions to use in order to stimulate communication at each step.
5) Understand the anatomy of problems and why they persist.
6) Understand how to confront problems to prevent future stress.
7) Know how to distinguish between the causes and effects of problems.
8) Know how to label a problem to facilitate discussion and analysis.
9) Know how to find a problem’s root cause.
10) Know how to brainstorm optional solutions.
11) Know how to evaluate optional solutions to decide on the most workable strategy.
12) Understand the importance of action planning to implement the chosen solution.
13) Know how to apply the system to real-life problems as they occur.



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