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Chapter 21. Problem Labeling > What is a Problem Label?

What is a Problem Label?

Step 21 attempts to identify and label all sides of the conflict in a way that everyone can accept. The label can be a phrase that highlights the key issue or the major obstacle. It should describe how things are affected, what needs to change and the scope of the problem.

For example, everyone in the Consumer Tech situation would agree there was: Disagreement on how to proceed with the new product feature. One group wanted to introduce the new feature now and the other wanted a more methodical implementation plan.


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