• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint
Share this Page URL
Help

Introduction

Introduction

Have you heard the old cliché “There are no problems, only opportunities”? This might sound like pie-in-the-sky optimism to anyone stuck in the middle of a difficult puzzle or a stressful people problem. But by using the proven, logical problem-solving and decision-making system presented in this book you can create opportunities from problems.

This book will show your team how to rationally confront problems and systematically resolve crises. The decision-making methods you learn will help you break down touchy situations into component parts which can easily be dealt with individually. By using the comprehensive system presented, you’ll know how to define, unravel, analyze and solve tough dilemmas and recurring foul-ups.

Throughout this book, when you see the word team we simply mean…

A group of willing and trained individuals who are united around a common goal.

We could be talking about:

  • a natural work group

  • an ad hoc meeting of concerned employees

  • a management team

  • a cross-functional council

  • a quality improvement team

In the best of cases, teams that have the best success solving problems are structured to work together, share responsibility for their task, depend on each other in some way, and are empowered to implement consensus decisions.

  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint