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Chapter 31. Have You Done It? > When Should You Do What?

When Should You Do What?

Step 26 is the most demanding and confusing step in the PS/DM process. More options are presented here than anywhere else in the PS/DM Outline. This wealth of tools sometimes overwhelms problem-solving and decision-making teams. The Root-Cause Analysis Program is a general sequence of techniques which serves as a starting point agenda.

Adjust the order of steps to best approach your team’s situation.


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