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Part III: Communication Dynamics > Communication Dynamics

Chapter 9. Communication Dynamics

Before starting the six-step process outlined on page 15, do you know what determines whether or not a problem solving or decision-making team can make the process work? If you answered communication skills, you are right.

Poor communication causes barriers to solutions, while good communication skills are strong catalysts to problem solving. Poor communication is an indication of the existence of a problem and may, in fact, be the cause.


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