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Part I: Understanding Facilitation > What Facilitators Do

Chapter 3. What Facilitators Do

The involvement of teams empowered to enhance quality has spawned a relatively new set of skills among leaders. These skills are characterized as facilitation skills. Facilitation can take on different forms in an organization. For example, executives often use “facilitators” to bring focus in their strategic planning sessions. Additionally, market researchers use focus groups to determine customer needs. These sessions are headed by facilitators. Arbitrators in labor issues often facilitate the issues discussed between parties representing labor and management. The U.S. Army uses a facilitator style to evaluate soldier training in After Action Reviews (AARs).

Effective leaders are increasingly those people who are capable of facilitating change and improvement through team empowerment. “Empowerment” is to enable the team to perform through the sharing of decision-making authority. The quality improvement philosophy places emphasis on continuous improvement through involvement of work teams. Teams need facilitators to be successful.


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