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Chapter 8. Types of Questions to Ask > 5. Close-Ended Questions

5. Close-Ended Questions

The close-ended question is often asked too frequently by inexperienced facilitators. These questions typically result in a “yes,” “no” or short response from participants and provide little involvement. Use these questions infrequently and for clarification since they typically add little to the discussion process. Here are some examples:

  • “Has this issue been explained clearly?”

  • “What was the error rate?”

  • “Who is the fluid controller on the first shift?”

  • “How many reworks did we have?”


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