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Chapter 8. Types of Questions to Ask > 3. Redirection Questions

3. Redirection Questions

A team member will often ask questions of the facilitator as a follow-up of a remark made by him or another team member. It is important to recall that the facilitator should be neutral in content and proactive in structure. If the question relates to structure, answer it. However, if the question relates to content, consider redirecting it to other team members. For example, a team member might ask you, “Why do you think our costs increased after the new equipment was installed?” As the facilitator, you might respond by appropriately redirecting the question in the following ways:

  • “What do the rest of you think about that?”

  • “That relates to what Helen suggested earlier. Helen, what are your thoughts?”

  • “That question needs to be answered by someone experienced in that area. Is there anyone who has worked with the new equipment?”


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