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Chapter 8. Types of Questions to Ask > 2. Greater Response Questions

2. Greater Response Questions

An adaptation of the open-ended probe is the Greater Response Question. In order to gain understanding and add depth to the team’s involvement, facilitators need to know how to use three words to draw out greater information. These words are “describe,” “tell” and “explain.” For example:

  • “Can you describe how we typically handle telephone complaints?”

  • “Could you tell us more about our customers’ reaction to the policy?”

  • “Would you please explain to us why our new system still costs more to operate?”


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