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Chapter 12. Getting Group Agreement

The strength of a team is its diversity; it can also be its weakness if disagreement and conflict result in loss of unity. The team makes many decisions (some small, some greater) as it moves toward a recommendation. A key to retaining the positive team aspects is the concept of consensus. Consensus encourages and focuses the team to work together. It also creates equity and ownership in whatever decision is taken. While not every team decision needs consensus, the facilitator should strive for consensus in each step of the problem-solving process and on all major team decisions. If this occurs, greater acceptance and commitment to the decision results.


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