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Chapter 10. Making Decisions

Teams may be established with different objectives. A team within the accounting department can be charged continuously to improve its automation processes. In such cases, it is dubbed a process-improvement team. As such, it is a semipermanent team that consistently addresses automation improvement within the department. Another team in the organization might have the responsibility to solve the impact of the Americans with Disabilities Act on facility accessibility to disabled workers. This team has a one-time duty and will then be disbanded. Consequently, the steps these two teams go through may differ slightly. The following illustration is a schematic of the traditional steps teams move through in making decisions regarding improvement.


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