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Part II: Team Involvement, Decision Maki... > Body Language and Facilitation

Chapter 9. Body Language and Facilitation

While most of us initially think of verbal skills as the major facilitation skill, you should also consider the role of nonverbal or body language messages. In a meeting, these nonverbal messages are constantly flowing from team members, the team leader and the facilitator.

The astute facilitator will refrain from sending signals that may be interpreted negatively by the receiver. Look at the example in Figure A. This figure shows a closed posture (notice the arms), which tends to indicate a closed mind, lack of confidence, or inattentiveness. This type of body language inhibits or discourages communication.


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