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Chapter 11. Six-Step Problem-Solving Process > Step Six: Evaluate and Adjust

Step Six: Evaluate and Adjust

It is only natural for a team to feel it has accomplished its objective at the point of implementation. However, a critical evaluation step remains. After the lift equipment has been installed and workers are trained in its use, the team should collect and evaluate data on its action plan. Here the primary question is, “Did the recommended action meet the objective?” In this case assume that the lift equipment resulted in a 23 percent reduction in back related workers’ compensation claims. Since the objective was to reduce all workers’ compensation claims by 30 percent, the team would now return to step two and resume its efforts at continuous improvement. Its final report on the team’s effort and any mission clarification should be made with its sponsor at this time.


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