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Chapter 11. Six-Step Problem-Solving Pro... > Step Four: Identify Potential Soluti...

Step Four: Identify Potential Solutions

Finally, your team enters the long awaited “solution” phase of decision making. The job at hand is to determine possible and recommended solutions to the objective statement of step two. Given the results of the potential causes developed in step three, the team might very well choose to focus initially on possible solutions to back-related injuries caused by lifting.

Many tools will be useful when searching for solutions during this step. For example, cause-and-effect diagrams may act as a solution catalyst. Brainstorming remains a reliable approach also. These and other problem-solving tools are discussed in the latter sections of this book. In this particular case, let’s assume the team develops the following table of potential solutions along with dollar-related budgets.


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