• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint
Share this Page URL
Help

Chapter 11. Six-Step Problem-Solving Pro... > Step One: Establish Team Charter and...

Step One: Establish Team Charter and Governance

The team charter is the charge or mission given to the team. This charter typically originates from management or a management-designated sponsor such as the Quality Steering Committee (QSC). The charter typically includes the team’s mission, background information, its authority, duties and reporting responsibilities. It may also include team member appointees, budget and a milestone chart or schedule. The facilitator should act as a catalyst to ensure the team both understands and agrees with its charter and mission. If not, the team or facilitator should seek clarification from the sponsor.

Team governance is an essential first step for team success. Without governance, the team’s efforts are likely to be disorganized, or even chaotic. Robert’s Rules of Order (available in most public libraries), is one example of a governance document. The insightful facilitator will ensure the team develops a viable set of team rules and procedures. The facilitator also will make sure that team members understand the rules and do not feel intimidated by them. Some of these governance issues that need addressing are:


PREVIEW

                                                                          

Not a subscriber?

Start A Free Trial


  
  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint