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Chapter 4. How Facilitation Differs from... > Quiz: Training, Presenting or Facili...

Quiz: Training, Presenting or Facilitating

Check your understanding of the appropriateness of each of the three developmental methods by placing a “T” next to the scenario below in which training would be most appropriate, a “P” next to those that lend themselves to presenting and an “F” next to those calling for facilitation.

  _____ 1. A new cashier needs to learn how to operate the cash register.
  T
  _____ 2. The members of the sales force doesn’t know the technical specifications of a new product they are to sell.
  P
  _____ 3. The company must decide how best to respond to customers’ requests for quicker delivery.
  F
  _____ 4. Retail clerks must be made aware of weekly sale items.
  P
  _____ 5. A recently hired quality-control inspector doesn’t understand how to fill out the detailed quality report.
  T
  _____ 6. Management is concerned that too many raw materials are being wasted during the final week of each quarter, but doesn’t know why the increased waste occurs or what to do about it.
  F
  _____ 7. Employees are confused about the changes in the company’s health-care insurance coverage.
  P
  _____ 8. Production foremen have noticed an uneven flow of materials and work-in-process throughout the plant. They are concerned that this may create production inefficiencies.
  F
  _____ 9. A foreman notices a worker using a drill press that is not properly adjusted.
  T
  _____ 10. A competitor introduces a new product with distinguishable features that consumers seem to appreciate. However, the feasibility of producing a similar product with comparable features is uncertain.
  F




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