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Chapter 16. Handling Difficult Team Memb... > HOW to Handle a Troublesome Team Mem...

HOW to Handle a Troublesome Team Member

In working with this individual, your goal is to reduce, alter or eliminate the member’s undesirable behaviors without hurting his self-esteem or capability to contribute. Thus, you should never verbally scold or embarass the individual in front of the group or even privately.

Your first opportunity to correct troublesome behavior should be during the meeting. If an individual is dominating the discussion, try, “Helen, you have made several contributions; I want to hear how other group members see this issue.” The key is to be direct, but tactful.


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