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Conclusion

Effective work teams do not just happen. Assembled groups of individuals become productive teams only when there is a commitment to the facilitative process. And the process—as should be obvious by this concluding section of the book—requires organization, planning, and a multitude of skills.

An effective facilitator is more than a discussion leader. He or she encourages all team members to participate and helps to focus the team’s discussion to solve challenging problems. Consequently, a number of communication and interpersonal skills come into play, involving nonverbal messages as well as an array of questioning techniques.


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