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Chapter 19. Unit summary: Communication > Independent practice activity

Independent practice activity

1: Who usually enforces a virtual team’s norms?
  1. Upper management

  2. Team members

  3. Advisory board

  4. Team leaders

2: Select the term that defines a word’s literal, dictionary definition.
  1. Denotative meaning

  2. Connotative meaning

3: The first step in developing a communication design process is to:
  1. List the training options

  2. Identify the scheduled events

  3. Determine the stakeholders

  4. Explain available communication technologies

4: Which of the following is a guideline that virtual teams should use when developing a communication design process?
  1. Overestimate the competency with technology of team members

  2. Use graphics to illustrate member relationships

  3. Schedule most communication activities at the end of the life cycle of a team

  4. Select the technology that is easily available

5: Active listening is the process of:
  1. Understanding the comments of a team member

  2. Taking notes that highlight a team member’s main points

  3. Judging the validity of a team member’s comments

  4. Determining what a team member will say before they speak

6: Which type of question usually begins with the words is, can, how many, or does?
  1. Confirming

  2. Probing

  3. Open-ended

  4. Closed-ended

7: To make sure your communication is unambiguous, you should:
  1. Speak honestly and sincerely

  2. Respect your fellow team members

  3. Use examples and comparisons

  4. Design your message to appeal to certain team members

8: Virtual team members who need to experience lively, engaging, and social meetings have a high need for:
  1. Social presence

  2. Differentiation

  3. Information permanence

  4. Information richness

9: This technology provides information permanence to virtual team members:
  1. Electronic white boards

  2. Fax machines

  3. Electronic bulletin boards

  4. Videoconferencing

10: If a virtual team member is able to speak the team’s common language but does not understand its grammar and spelling rules, the rest of the team should:
  1. Ignore the member’s comments

  2. Concentrate on the member’s intent

  3. Adopt a different common language

  4. Educate the member on the grammar and spelling rules

11: Virtual team members who come from cultures that loosely define time will:
  1. Maintain a strict schedule

  2. Stray from a meeting’s agenda

  3. Conclude meetings on time

  4. Begin meetings on time

12: A virtual team member who comes from a high context culture will:
  1. Create messages that are difficult to understand

  2. Consider the stimuli surrounding a message

  3. Require highly-detailed messages

  4. Focus on the explicit meaning of a message

13: Researchers estimate that _____ percent of the communication that occurs among organizational team members is nonverbal.
  1. 50

  2. 25

  3. 70

  4. 65



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