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Chapter 18. Technologies used for communication > Level of information richness

Level of information richness

A virtual team’s level of information richness refers to the amount and variety of information that must be communicated among team members. A high level of information richness helps transfer clues to the meaning of the communication, thereby reducing confusion and misunderstanding.

For example, the information richness in a face-to-face meeting is high because members can process a large amount of information, including spoken words, facial expressions, and body language. Most of these visual clues are not present in other forms of communication, such as e-mail and voice mail.


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