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Exercises

1: In the following scene, Sam (project team member) is talking to John (project team member) over the phone.

Sam: Hi John. Based on the discussion we had a week back, I have commissioned a vendor for the project. The cost is $30 per person per day and it will total to $3,000 for the entire project.

John: (angrily) Sam, I had told you to look for a vendor; not to contract one.

Sam: (agitatedly) That’s not true.

Do John and Sam trust each other? Why?

2: How can you ensure that your communication is unambiguous?
  1. Speak honestly and sincerely

  2. Respect your fellow team members

  3. Use examples and comparisons

  4. Design your message to appeal to certain team members




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