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Chapter 10. Decision-making

Explanation

Virtual teams generally work faster and with less direction from upper management than traditional teams. Consequently, virtual teams experience dispersed and empowered decision-making. Team members are given authority to make many decisions without consulting upper management or other outside stakeholders. Virtual team members work in an atmosphere that is contrary to the traditional team setting. In a traditional team, decision-making is highly controlled and hierarchical. Processes for making decisions and implementing solutions are standardized and do not allow for individual modifications. Since many organizations are “hands-off” when it comes to virtual teams, members can work outside of the traditional hierarchical matrix and make decisions that use creativity and resourcefulness to meet the organization’s needs.


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