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Exercises

1: In the following scenario, John, Marisa, and Russ, members of the same project team, are seated in the conference room.

John: ...So, to summarize, my proposal is to route the phone calls through sales, since they are most familiar with the product.

Marisa: John, that’s a great idea. Should we go ahead and vote on it?

John: Actually, I want to hear some other ideas before we decide. Russ, you had a suggestion, didn’t you?

Which part of the conversation shows assertive communication?

2: Identify various ways to communicate assertively.




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