Independent practice activity

In this scenario, you will meet with Cindy Becker, a software engineer, Marcus D’Angelo, a clerk in the Accounts Receivable department, and Dean Kramer, a research and development assistant. They are all members of a project team that you are leading for Icon’s Computing Hardware and Software Division in San Francisco. This team has been assembled to assess the effectiveness of the CAPP 2.0 billing software and determine what updates and changes need to be made. This software is used internally by all Icon Accounts Receivable departments and marketed to consumers. The objective of the team is to make the software more time-efficient and user-friendly.

As the team leader, you are responsible for making the project successful by ensuring that the team follows the steps to stay organized and focused in the meeting. You must also help your team members avoid the pitfalls that can hamper the success of the project.