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1: In the following scenario, four team members, Roger, John, Shawna, and Nicholas are seated in the conference room.

Roger: Does anyone have any issues to report?

John: I do. I’ve been calling Ronald Perkins from the Marketing department because I need to gather some marketing information to update our product files, but he hasn’t returned any of my calls or e-mails. It’s very frustrating, and it’s delaying my project. I don’t know what else to do.

Shawna: Actually, it’s been taking at least a week for them to return my phone calls and e-mails.

Roger: I have to admit that I’ve had similar experiences. What about you Nicholas? Have you had any problems with them?

Nicholas: Yes, I have. However, I don’t need marketing information very often.

Roger: I’ll talk to the marketing manager about this issue. We should make this an action item, Shawna. Make the deadline a week from today.

John: Roger, do you think it will be possible to get a contact list of people whom we can ask marketing questions? If we had a designated marketing contact that could be held responsible for calling us, we could have tracked this sort of problem better.

Roger: I think that’s a good idea. I’ll mention it to the marketing manager. Are there any other issues we need to discuss?

Identify the steps of an effective team meeting process that are evident in the conversation.

Did the team register action items to resolve the reported issues? If yes, identify the action items.

2: List the steps to maximize effectiveness in a project team meeting. State the significance of each step.



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