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Exercises

1: Identify the guidelines for being an active listener.
  1. Use positive verbal signals

  2. Interrupt in order to summarize

  3. Avoid distracting behaviors

  4. Focus properly

  5. Share stories that relate to the speaker’s topic

2: In the following scenario, Valerie and Nicholas, project team members, are seated in the conference room.

Valerie: What do you think of the new marketing plan?

Nicholas: I have a lot of concerns about it. The main problem that I foresee involves the new logo. Our old logo has been on all of our marketing materials for the past fifteen years. People recognize it and identify with it. I think the new logo will really hurt us.

Valerie: So, you’re saying you think the old logo has name-recognition, and the new logo will confuse people. Is that correct?

Nicholas: Yes. That’s exactly what I’m saying. People are used to one logo, and now we’re changing it. I don’t see how that can be good for the company.

Do you think Valerie is listening actively? Why or why not?

How does summarizing the speaker’s key words and phrases help in active listening?

3: Follow the instructor’s directions for talking about the greatest achievement of you life.

What steps can an individual take to be an active listener?




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